Reference

How Zoya 9th Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process deposits through bKash, Nagad, or Rocket, and keep your sessions secure.

Encrypted account databKash, Nagad, Rocket wallet handlingYour right to request deletionCookie controls in account settingsContact us any time
Zoya 9th How Zoya 9th Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Questions about your personal data — what we hold, how long we keep it, or a request to correct or delete it — go straight to our support team. We handle data requests separately from general account queries so they reach the right person faster. Reach us through any of the channels below; for formal data requests, email gives you a written record of your submission.

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond to all data-related queries within a few working days and confirm receipt by return email.

Live Chat

Open the chat widget from your account dashboard any time our agents are online. For privacy queries, mention 'data request' so the agent routes your message to the correct team.

Help Centre

Our help centre has a dedicated privacy section where you can read about cookie settings, account data downloads, and how to submit a formal deletion request step by step.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We store account credentials with encryption at rest and transmit all data over SSL. Your bKash, Nagad, and Rocket wallet details are never written to a log file in plain text — only masked references appear in our records. You can review cookie preferences through your account settings page at any time; non-essential cookies can be switched off without affecting your ability to log in or make deposits.

Account Security

Passwords are hashed before storage and never readable by our team. Login attempts from unfamiliar devices trigger an OTP verification step sent to your registered phone number.

Cookie Controls

We use functional cookies to keep you logged in and analytics cookies to understand lobby usage. You can turn analytics cookies off in account settings; functional cookies are required for your session to work.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable law after closure. Write to support to ask about the retention schedule for a specific data type.

Your Access Rights

You can request a copy of the personal data we hold on you, ask us to correct inaccurate details, or ask for deletion where no legal obligation requires us to keep the record. Rights vary by eligible region.

Common Questions About Your Privacy at Zoya 9th

If your question is not covered below, reach our support team by email or live chat and we will get back to you with a clear answer.

We collect your name, email address, phone number, and the mobile wallet you use — bKash, Nagad, or Rocket. We also log device and session data to secure your account against unauthorised access.

We share only what is necessary with payment processors so your bKash, Nagad, or Rocket deposit clears. We do not sell your personal data to advertisers or unrelated third parties.

Email our support team with the subject line 'Data Access Request' from your registered address. We will confirm receipt and send you the information we hold within the timeframe required by applicable law in your region.

Yes. Where no legal obligation requires us to keep the record, we will delete it on request. Write to support, mention your account details, and we will confirm the outcome in writing. Availability depends on local law.

Retention periods follow applicable data protection and financial record-keeping rules in your region. Contact support to ask about the specific schedule for your account type and jurisdiction.

Open your account settings and go to the Privacy section. Analytics cookies can be switched off there. Functional cookies — the ones that keep you logged in — are required for the site to work and cannot be disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.