Reference

Terms That Govern Your Account on Zoya 9th

These terms set out the rules for opening and using your Zoya 9th account — from how you deposit via bKash, Nagad, or Rocket through to how withdrawals are verified and what conduct we expect.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket deposits coveredWithdrawal verification requiredRegion-dependent availability
Zoya 9th Terms That Govern Your Account on Zoya 9th
TERMS HELP CHANNELS

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about how a term has been applied to your account, our support team handles these queries directly. You can reach us through the channels below — have your account ID and the relevant transaction or session reference ready so we can resolve your query without unnecessary back-and-forth.

Live Chat Available directly inside your account dashboard — the fastest way to raise a terms query or flag a transaction issue with our team.
Email Support Write to our support address from the email registered on your account. We aim to respond within one business day for terms and account queries.
Help Centre Our help centre covers common questions about account rules, wallet conditions, and what happens when a term applies to a specific situation.
HOW WE HOLD YOUR ACCOUNT

Account Security and Data Under These Terms

Security and data handling are part of these terms, not a separate policy you have to hunt for. Here is how we approach the four areas that matter most to your account.

Identity Verification

Before any withdrawal is processed, we confirm that your account name matches the registered owner of the bKash, Nagad, or Rocket wallet used for deposits. This step cannot be skipped.

Account Access Controls

Login uses a one-time PIN sent to your registered mobile number. If you lose access to that number, contact support with government-issued ID to recover your account.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of the data we hold by contacting support.

Requesting Changes

To update your registered mobile number, wallet details, or account name, submit a request through live chat or email with the supporting documents we specify — changes are not applied automatically.

Common Questions About These Terms

These are the questions we hear most often about account rules and how these terms apply in practice.

Account eligibility depends on your local law and whether your region is currently supported. Check the eligibility section when you register — access is not available where local law prohibits it.

Deposits must come from a wallet registered in your own name. Payments from a third-party wallet will be returned and your account may be suspended under these terms.

Contact support via live chat from inside your account, or email us from your registered address. Include your account ID and the transaction reference so we can investigate promptly.

Yes. We send a notice to your registered email before any material change takes effect. Continuing to use your account after that period means you accept the updated terms.

Send a data request through email support from your registered address. We'll respond with a summary of what we hold within the timeframe required by applicable law in your region.

Sharing login credentials, running multiple accounts, using unregistered third-party wallets, or any activity that violates these terms can result in suspension. We review each case before acting.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.